Orders and Shipping
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking link.
What is the shipping time?
Shipping:
- Canada: Processing time is 1-3 business days. Shipping usually takes 3-5 business days.
- United States: Processing time is 1-3 business days. Shipping usually takes 3-5 business days.
Shipping Carriers: We primarily use Canada Post USPS, UPS, and FedEx for shipments to ensure secure and timely delivery.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within a limited timeframe after they have been placed. However, once an order has been shipped, it cannot be modified or canceled. Please contact our customer support team at support@terraltacoffee.com as soon as possible if you need to make any changes to your order before it is shipped. We will do our best to accommodate your request based on the order processing status.
Does Terralta Coffee ship internationally?
We currently only ship to Canada and the United States. Shipping rates and delivery times may differ depending on the destination. During the checkout process, you can enter your address to view the available shipping options for your location.
What should I do if I encounter an issue with my order or the website?
If you encounter any issues with your order or experience technical difficulties while browsing our website, please contact our customer support team immediately at support@terraltacoffee.com. We are dedicated to resolving any problems and providing you with a seamless shopping experience.
What payment methods does Terralta Coffee accept?
We accepts various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options for your convenience and security.
Product Info
Where does Terralta Coffee source its coffee beans from?
At Terralta Coffee, we source our coffee beans directly from various sustainable farms across the world, prioritizing relationships with farmers who share our values of ethical and sustainable practices. We believe in fostering direct relationships with farmers and producers to ensure the highest quality and sustainable sourcing practices.
What makes Terralta Coffee's specialty coffee unique?
Our specialty coffee is meticulously sourced, roasted, and brewed to bring out the unique flavors and aromas of each coffee bean. We pay careful attention to every step of the process, ensuring that the final product is a true reflection of the hard work and passion of the farmers we collaborate with.
What types of coffee products does Terralta Coffee offer?
We offers a wide range of products, including coffee bags, specialty coffee, whole beans, and ground coffee. Our selection caters to various preferences and brewing methods, ensuring that every customer can find their perfect cup of coffee.
Business
Does Terralta Coffee offer wholesale options for businesses?
Yes, we welcome partnerships with businesses interested in serving our premium coffee. Please contact us at info@terraltacoffee.com for more information and to discuss potential collaborations.